See how your advisory standards translate into real conversations. ClearGauge designs financial services mystery shopping around agreed customer scenarios, observable conduct and evidence your compliance team can review.
Assess the complete advisory conversation
An assessment can cover the introduction, fact-finding, explanation of needs, product recommendation, disclosure of risks and charges, and response to customer questions. We agree the scope with your team before deployment, including which parts can realistically be observed without a completed transaction.
Build the assessment around your controls
Your policies and applicable requirements provide the assessment criteria. FAA-N16 considerations can inform checks on information gathering, recommendation rationale and explanations, where relevant to the interaction. We distinguish observed facts, shopper recollection and matters that need your validation.
Prepare for changing prospecting expectations
MAS announced enhanced safeguards for public prospecting activities on 12 October 2026, with updated guidelines expected in 2027 followed by a nine-month transition. ClearGauge can help assess agreed behaviours and identify coaching needs as firms prepare. This is an assessment service, not MAS certification or legal advice.
Evidence that supports proportionate follow-up
Basic provides recordings only. Premium provides an individual report for each of 10 shoppers across four profile types. Your compliance team decides how to validate findings, assess their significance and apply any internal or regulatory reporting and Balanced Scorecard requirements.