ClearGroup · Singapore

Clearer insight.
Better practice.

We bring together focused businesses that help organisations understand customer interactions and strengthen the way they work.

Explore our businesses ↓

Home to ClearGauge · ClearMark in development

One groupA shared purpose

ClearGroup

ClearGauge Mystery shopping & customer insight
Explore our services

ClearMarkMarketing workflow platform
In development

Our businesses

Distinct expertise.
A common direction.

Each ClearGroup brand has a specific purpose, with services and tools designed around the work it supports.

01 / SERVICES

ClearGauge

A member of ClearGroup

Understand what your customers actually experience.

Mystery shopping and customer experience reviews built around realistic scenarios. Assess service delivery, representative conduct and the consistency of your standards across customer interactions.

Choose a focused programme or ongoing assessment, with recordings or individual reports according to the agreed package. Financial services assessments can include advisory practices and prospecting conduct.

Mystery shoppingConduct assessmentCustomer experience

Explore ClearGauge ↗

02 / PLATFORM

ClearMark

A ClearGroup product in development

A clearer path from marketing submission to review.

Our forthcoming marketing workflow platform is being developed to support the organisation and review of marketing materials. More information will be shared as the product develops.

Marketing workflowIn development

ClearGauge / Industries

Different industries.
The same need to see clearly.

Explore how mystery shopping can help assess the moments that matter in your industry, from an advisory conversation to a hotel stay.

Financial services ↗Retail ↗Food & beverage ↗Hotels ↗Casinos ↗

See the ClearGauge approach ↗

Our approach

Clarity starts with
the right questions.

We focus on work that helps your team understand what is happening and decide what to do next.

Start with your priorities

Define the business question, the customer journey and the standards you want to assess before agreeing the scope.

Make the findings useful

ClearGauge assessments connect observed interactions with agreed criteria, giving your team specific matters to review.

Support the next decision

Use the findings to inform coaching, process improvements or further assessment, with your organisation retaining responsibility for its decisions.

Start with ClearGauge

What would you like
to understand better?

Tell us about the interactions you want to assess. We’ll discuss a suitable scope, reporting approach and programme.

Request a consultation ↗

A few useful answers

About the group.

How are ClearGroup and ClearGauge connected?

ClearGroup is the umbrella brand. ClearGauge is its mystery shopping and customer experience business, with its full service information available within this website.

Can we engage ClearGauge for a single programme?

Yes. ClearGauge offers one-off programmes and recurring assessments. Scope and deliverables are agreed with your team. Explore the programmes.

Is ClearMark available to clients?

ClearMark is in development. It is a separate product and is not included in ClearGauge mystery shopping programmes.

Clearer insight.Better practice.

Distinct expertise.A common direction.